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Initiate conversations on your website and maintain contact through popular messaging apps. Features website chat, chatbots, GDPR compliance, and WhatsApp integration.
German live chat that unifies web chat, WhatsApp, Facebook Messenger, Instagram, Telegram, SMS and email in one agent inbox, with chatbots included. Built in Cologne since 2011.
Userlike is a unified messaging and live-chat platform connecting website visitors and customers through web chat, WhatsApp, Facebook Messenger, Instagram Direct, Telegram, SMS and email, all inside one agent inbox. Founded in Cologne in 2011, it is one of Europe's most widely used live-chat tools.
The platform pairs a customisable website chat widget with an AI Automation Hub that builds chatbots from FAQ, PDF and website content, escalates to human agents on confidence drops, and deflects common questions without code. A contact-centre back office covers routing, SLAs, canned messages, analytics and CRM integrations.
Key benefits:
- Unified messaging across website chat, WhatsApp, Messenger, Instagram, Telegram, SMS and email
- AI Automation Hub building GPT-powered chatbots from existing support content
- Smart routing and skill groups matching chats to the right team or specialist
- Customisable chat widget with 28 languages, branded themes and proactive triggers
- Video, voice and screen sharing escalations directly inside the chat thread
- Integrations with Salesforce, HubSpot, Pipedrive, Slack, Google Analytics and more
- Omnichannel analytics covering response times, CSAT and conversion impact
Userlike is headquartered in Cologne, Germany, and hosts all conversational data on German data centres under GDPR and the BDSG. ISO 27001-aligned operations, a DPA and SCCs are standard on every plan, and no customer data is stored in the US.
Trusted by Lufthansa, Allianz, BMW and 10,000+ SMBs worldwide, Userlike is the reference choice for European teams that want omnichannel customer messaging with provable data sovereignty.
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