Nicereply

Nicereply is a customer feedback and CSAT platform collecting CSAT, CES and NPS ratings directly inside customer support email signatures, helpdesk tickets and post-resolution surveys. Founded in Bratislava in 2010, it integrates natively with Zendesk, Intercom, Freshdesk, Help Scout, LiveAgent, Salesforce Service Cloud and Front.

The platform embeds a one-click rating widget into outgoing agent emails, routes scores back to the original ticket and agent, and surfaces dashboards per team, queue and conversation topic. A trigger-based survey engine sends follow-ups by email, SMS or in-app at the moment customer sentiment is freshest.

Key features:

• One-click CSAT, CES and NPS ratings embedded in email signatures or triggered post-resolution
• Native integrations with Zendesk, Intercom, Freshdesk, Help Scout, LiveAgent and Front
• Agent-level scorecards with leaderboards, trends and coaching insights
• Custom surveys with branded design, logic branching and multi-language delivery
• Negative-feedback alerts routed in real time to Slack, email or helpdesk queues
• Open REST API and webhooks for data warehouses and BI tools
• GDPR data-handling tools including anonymisation and automated retention windows

Nicereply is headquartered in Bratislava, Slovakia, and hosts all survey data on EU-based infrastructure under GDPR. A full DPA, SCCs for sub-processors and SOC 2-aligned controls are available to every customer.

Trusted by HubSpot, Microsoft, Mattermost and 1,000+ support teams worldwide, Nicereply is the reference choice for helpdesks that want lightweight, EU-hosted customer-satisfaction measurement.