Last updated
Customer feedback platform collecting CSAT, CES and NPS inside helpdesk tickets, with native Zendesk, Intercom and Freshdesk integrations on EU infrastructure.
Collects CSAT, CES and NPS ratings inside support email signatures and helpdesk tickets, with native Zendesk, Intercom, Freshdesk and Front integrations. Built in Bratislava.
Nicereply is a customer feedback and CSAT platform collecting CSAT, CES and NPS ratings directly inside customer support email signatures, helpdesk tickets and post-resolution surveys. Founded in Bratislava in 2010, it integrates natively with Zendesk, Intercom, Freshdesk, Help Scout, LiveAgent, Salesforce Service Cloud and Front.
The platform embeds a one-click rating widget into outgoing agent emails, routes scores back to the original ticket and agent, and surfaces dashboards per team, queue and conversation topic. A trigger-based survey engine sends follow-ups by email, SMS or in-app at the moment customer sentiment is freshest.
Key features:
- One-click CSAT, CES and NPS ratings embedded in email signatures or triggered post-resolution
- Native integrations with Zendesk, Intercom, Freshdesk, Help Scout, LiveAgent and Front
- Agent-level scorecards with leaderboards, trends and coaching insights
- Custom surveys with branded design, logic branching and multi-language delivery
- Negative-feedback alerts routed in real time to Slack, email or helpdesk queues
- Open REST API and webhooks for data warehouses and BI tools
- GDPR data-handling tools including anonymisation and automated retention windows
Nicereply is headquartered in Bratislava, Slovakia, and hosts all survey data on EU-based infrastructure under GDPR. A full DPA, SCCs for sub-processors and SOC 2-aligned controls are available to every customer.
Trusted by HubSpot, Microsoft, Mattermost and 1,000+ support teams worldwide, Nicereply is the reference choice for helpdesks that want lightweight, EU-hosted customer-satisfaction measurement.
Categories
European alternative to
Similar European alternatives
SurveyLab
Polish survey platform with distribution across web, mobile, SMS and QR codes, multilingual questionnaires and 360-degree feedback programs.
Typeform
Build beautiful, interactive forms, surveys, and quizzes to get more responses and deeper customer insights. No coding needed. Access thousands of templates.
Tally
Create unlimited online forms for free with an intuitive, doc-like builder. Features conditional logic, payments, and robust privacy. Hosted in Europe.
Formbricks
Open source experience management platform for gathering user feedback on websites and apps. GDPR-compliant cloud or self-hosted options available.
LimeSurvey
Quickly create free, open-source online surveys and polls. Offers advanced features, 80+ languages, and easy design for insightful data collection.
Sleekplan
All-in-one user feedback platform combining voting boards, roadmaps, changelogs, and satisfaction surveys. Collect, prioritize and act on customer insights.