Onepilot vs Gorgias
Onepilot is a European alternative to Gorgias: same customer support & helpdesk use case, headquartered in France and governed by EU GDPR, while Gorgias is based in the United States.
By the EU Alternatives team Last updated
Multilingual customer care, sales, and KYC services combining expert human agents with AI technology. Reduce costs up to 50% while maintaining 93% CSAT.
- Jurisdiction
- EU / EEA
- Primary privacy law
- EU GDPR
- US CLOUD Act exposure
- No
- Open source
- No
- Free tier
- No
Agents can see a Shopify order, edit it and refund it without leaving the ticket, and that single integration is what keeps ecommerce brands from moving. Plans open at 10 dollars monthly for 50 billable tickets and climb through 60 dollars and 360 dollars, with the AI agent charged as a usage-based fee near 1 dollars per conversation it closes alone. The company was founded in Paris and is now headquartered in San Francisco in the US.
- Jurisdiction
- United States
- GDPR by default
- Requires DPA + TIA
- US CLOUD Act exposure
- Yes
Onepilot vs Gorgias at a glance
| Onepilot | Gorgias | |
|---|---|---|
| Headquarters | France | United States |
| Data jurisdiction | EU / EEA | United States |
| Primary privacy law | EU GDPR | Requires DPA + transfer assessment |
| US CLOUD Act exposure | No | Yes |
| Best for | Teams that need customer support & helpdesk built for European data-protection requirements | Teams already invested in the Gorgias ecosystem |
Choose Onepilot if…
- You want a provider governed by a European privacy regime
- GDPR or public-sector data-protection requirements apply to you
- You'd rather back the European tech ecosystem
Stick with Gorgias if…
- You depend on integrations only available in the Gorgias ecosystem
- Your organisation has no EU data-residency constraints
- Migration costs outweigh the jurisdiction benefits for now
Why choose Onepilot over Gorgias?
The decisive argument is data jurisdiction. Gorgias is headquartered in the United States, which means personal data processed through it can be subject to non-EU legal regimes: the US CLOUD Act, FISA 702, or similar laws depending on the provider. After the 2020 Schrems II ruling, EU organisations must carry out a transfer impact assessment for every such data flow.
Onepilot removes that overhead. As a France-based provider, it operates under EU GDPR, and data stays inside the EU/EEA by default. For regulated sectors such as health, public administration, and finance, that's not a nice-to-have but a requirement. For everyone else, it's concentration-risk insurance: you avoid depending on a single jurisdiction that can change the rules without warning.