Crisp vs Gorgias
Crisp is a European alternative to Gorgias: same customer support & helpdesk use case, headquartered in France and governed by EU GDPR, while Gorgias is based in the United States.
By the EU Alternatives team Last updated
Unify sales, marketing & support with an AI-driven business messaging platform. Features include a team inbox, CRM, chatbot, and knowledge base. Made in Europe.
- Jurisdiction
- EU / EEA
- Primary privacy law
- EU GDPR
- US CLOUD Act exposure
- No
- Open source
- No
- Free tier
- Yes
Agents can see a Shopify order, edit it and refund it without leaving the ticket, and that single integration is what keeps ecommerce brands from moving. Plans open at 10 dollars monthly for 50 billable tickets and climb through 60 dollars and 360 dollars, with the AI agent charged as a usage-based fee near 1 dollars per conversation it closes alone. The company was founded in Paris and is now headquartered in San Francisco in the US.
- Jurisdiction
- United States
- GDPR by default
- Requires DPA + TIA
- US CLOUD Act exposure
- Yes
Crisp vs Gorgias at a glance
| Crisp | Gorgias | |
|---|---|---|
| Headquarters | France | United States |
| Data jurisdiction | EU / EEA | United States |
| Primary privacy law | EU GDPR | Requires DPA + transfer assessment |
| US CLOUD Act exposure | No | Yes |
| Best for | Teams that need customer support & helpdesk built for European data-protection requirements | Teams already invested in the Gorgias ecosystem |
Choose Crisp if…
- You want a provider governed by a European privacy regime
- GDPR or public-sector data-protection requirements apply to you
- You want to start free and scale up later
- You'd rather back the European tech ecosystem
Stick with Gorgias if…
- You depend on integrations only available in the Gorgias ecosystem
- Your organisation has no EU data-residency constraints
- Migration costs outweigh the jurisdiction benefits for now
About Crisp
Crisp delivers an AI-first customer support platform built around a shared inbox, knowledge base, and no-code AI agent builder that automates up to 50% of incoming inquiries. Support, sales, and success teams consolidate conversations from web chat, WhatsApp, Messenger, Instagram, email, and SMS into one collaborative workspace.
The platform spans 10+ channels with an embeddable chat widget, mobile SDKs, MagicReply AI, a lightweight CRM, and performance analytics. The no-code AI agent builder trains models on company knowledge and deploys workflows across every channel, letting small teams handle enterprise-grade volumes without stitching multiple tools.
Key benefits:
- Shared inbox unifying web chat, WhatsApp, email, and social messages
- AI agent builder trained on your knowledge base with no code required
- Knowledge base powering self-service help and AI responses
- Chat widget embeddable on websites, iOS, and Android apps
- Support CRM centralising customer profiles and conversation history
- Workflow automation routing, tagging, and resolving tickets automatically
- Free forever plan with chat widget, shared inbox and two seats
Crisp is headquartered in Nantes, France, founded in 2015, and is operated by Crisp IM, a French limited liability company registered in Nantes, under French and EU law. Full GDPR compliance makes it a sovereign alternative to US-owned support platforms like Intercom and Zendesk.
Trusted by more than 10,000 companies including Air France, Decathlon and Emma.
Why choose Crisp over Gorgias?
The decisive argument is data jurisdiction. Gorgias is headquartered in the United States, which means personal data processed through it can be subject to non-EU legal regimes: the US CLOUD Act, FISA 702, or similar laws depending on the provider. After the 2020 Schrems II ruling, EU organisations must carry out a transfer impact assessment for every such data flow.
Crisp removes that overhead. As a France-based provider, it operates under EU GDPR, and data stays inside the EU/EEA by default. For regulated sectors such as health, public administration, and finance, that's not a nice-to-have but a requirement. For everyone else, it's concentration-risk insurance: you avoid depending on a single jurisdiction that can change the rules without warning.