Infobip

Infobip is a full-stack omnichannel customer communications platform delivering SMS, WhatsApp Business, RCS, voice, email, video and chat apps across 190+ countries through a single API. Founded in Vodnjan, Croatia in 2006, it connects directly with 800+ mobile network operators and powers messaging for some of the world's largest enterprises, banks and retailers.

The platform pairs raw messaging APIs with higher-level products: Moments for customer journeys, Conversations for agent contact centres, Answers for chatbots, People for customer data, and Signals for two-factor authentication. Direct-to-carrier routing, in-house infrastructure and worldwide data-centre presence keep latency and deliverability at Tier 1 levels.

Key features:

• Omnichannel messaging API covering SMS, WhatsApp, RCS, Viber, Messenger, email and voice
• Direct-to-carrier connections with 800+ MNOs for low-latency global delivery
• Moments customer journey engine orchestrating cross-channel marketing flows
• Conversations contact-centre suite unifying agent chat, voice and email
• Answers chatbot builder with NLU, live agent handover and analytics
• Two-factor authentication (2FA) via SMS, voice, email and push
• Integrations with Salesforce, HubSpot, Shopify, Microsoft Dynamics and 100+ platforms

Infobip is headquartered in Vodnjan, Croatia, operates 40+ data centres worldwide with full EU residency options under GDPR, and holds ISO 27001, ISO 27017, ISO 27018, SOC 2 Type II and PCI DSS certifications. A full DPA and SCCs are standard across enterprise contracts.

Trusted by Uber, Costco, Deutsche Telekom and thousands of enterprises worldwide, Infobip is the reference choice for organisations that need carrier-grade CPaaS infrastructure with a European HQ and EU data-residency guarantees.