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Dutch omnichannel communications platform (formerly MessageBird) uniting SMS, email, WhatsApp and voice APIs with a visual automation Flow Builder.
Bird runs an AI-powered omnichannel communications platform that unifies marketing, service, and payments, combining SMS, email, WhatsApp, and voice APIs with a visual Flow Builder for automation and an agent Inbox workspace. Formerly MessageBird, the company serves tens of thousands of businesses globally and is one of the largest official WhatsApp Business Solution Providers in Europe.
The platform layers production-grade connectivity APIs beneath a unified CRM, so marketing campaigns, customer support conversations, and transactional messages share the same contact profile and automation engine. Native WhatsApp Business API, SMS routing, and email deliverability are all exposed through a single SDK, with Flow Builder turning cross-channel journeys into drag-and-drop workflows.
Key benefits:
- Omnichannel APIs covering SMS, email, WhatsApp, and voice
- Flow Builder automation for cross-channel customer journeys
- Unified Inbox consolidating conversations into one agent workspace
- Official WhatsApp Business Solution Provider status
- AI-assisted CRM for marketing, service, and payments workflows
- Developer-first platform with REST APIs and rich SDKs
Bird is headquartered in Amsterdam, Netherlands, founded in 2011 by Robert Vis as MessageBird and rebranded in 2022. The platform operates under EU jurisdiction and is certified to ISO/IEC 27001:2022 and SOC 2 Type I & II, with full GDPR compliance. That makes it a sovereign European alternative to Twilio for regulated communications workloads.
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