SurveyLab vs SurveyMonkey
SurveyLab is a European alternative to SurveyMonkey — same surveys & forms use case, built under EU data-protection law.
By the EU Alternatives team Last updated
- Jurisdiction
- EU / EEA
- GDPR by default
- Yes
- US CLOUD Act exposure
- No
- Open source
- No
- Free tier
- No
SurveyMonkey by Momentive.
- Jurisdiction
- US
- GDPR by default
- Requires DPA + TIA
- US CLOUD Act exposure
- Yes
About SurveyLab
SurveyLab provides an online survey and questionnaire platform for customer feedback, employee engagement, and market research — with multi-channel distribution across web, mobile, SMS, and QR code and multilingual support including right-to-left scripts. Used by more than 85,000 users worldwide, the tool covers everything from one-off polls to recurring 360-degree feedback programs and online testing.
The platform is a fully cloud-hosted SaaS with a drag-and-drop survey builder, skip logic, and advanced reporting. Native integrations with Salesforce, Zendesk, Slack, and Intercom push responses straight into CRM and helpdesk workflows, while a REST API and webhooks enable custom automation across internal systems for HR, CX, and public-sector research.
Key benefits:
- Multi-channel distribution via web, mobile, tablet, SMS, and QR
- Multilingual surveys with RTL support for Hebrew and Arabic
- CRM and helpdesk integrations with Salesforce, Zendesk, Slack
- Advanced question types including matrix, ranking, and logic branching
- Automated reporting with real-time dashboards and exports
- Dedicated customer support tailored to enterprise deployments
SurveyLab is headquartered in Warsaw, Poland, founded in 2009 by 7 Points, and operates under full GDPR compliance with EU-based data processing. As a Polish-owned SaaS with more than 15 years in market, it is a sovereign European alternative to SurveyMonkey and Qualtrics for regulated industries and public administration.
Why choose SurveyLab over SurveyMonkey?
The decisive argument is data jurisdiction. SurveyMonkey is headquartered in US, which means personal data processed through it can be subject to non-EU legal regimes — the US CLOUD Act, FISA 702, or similar laws depending on the provider. After the 2020 Schrems II ruling, EU organisations must carry out a transfer impact assessment for every such data flow.
SurveyLab removes that overhead. As a Poland-based provider, it operates natively under GDPR, and data stays inside the EU/EEA by default. For regulated sectors — health, public administration, finance — that's not a nice-to-have but a requirement. For everyone else, it's concentration-risk insurance: you avoid depending on a single non-EU jurisdiction that can change the rules without warning.