SurveyLab vs SurveyMonkey
SurveyLab is a European alternative to SurveyMonkey: same surveys & forms use case, headquartered in Poland and governed by EU GDPR, while SurveyMonkey is based in the United States.
By the EU Alternatives team Last updated
- Jurisdiction
- EU / EEA
- Primary privacy law
- EU GDPR
- US CLOUD Act exposure
- No
- Open source
- No
- Free tier
- No
Survey software most people already know how to use, with a question bank and templates that make a decent questionnaire quick to assemble. The Basic plan is free but shows you only 25 responses per survey, and Team Advantage starts at 30 euros per user per month with a three-seat minimum. Now owned by US private equity firm STG and headquartered in San Mateo, California.
- Jurisdiction
- United States
- GDPR by default
- Requires DPA + TIA
- US CLOUD Act exposure
- Yes
SurveyLab vs SurveyMonkey at a glance
| SurveyLab | SurveyMonkey | |
|---|---|---|
| Headquarters | Poland | United States |
| Data jurisdiction | EU / EEA | United States |
| Primary privacy law | EU GDPR | Requires DPA + transfer assessment |
| US CLOUD Act exposure | No | Yes |
| Best for | Teams that need surveys & forms built for European data-protection requirements | Teams already invested in the SurveyMonkey ecosystem |
Choose SurveyLab if…
- You want a provider governed by a European privacy regime
- GDPR or public-sector data-protection requirements apply to you
- You'd rather back the European tech ecosystem
Stick with SurveyMonkey if…
- You depend on integrations only available in the SurveyMonkey ecosystem
- Your organisation has no EU data-residency constraints
- Migration costs outweigh the jurisdiction benefits for now
About SurveyLab
SurveyLab provides an online survey and questionnaire platform for customer feedback, employee engagement, and market research, with multi-channel distribution across web, mobile, SMS, and QR code and multilingual support including right-to-left scripts. Used by more than 85,000 users worldwide, the tool covers everything from one-off polls to recurring 360-degree feedback programs and online testing.
The platform is a fully cloud-hosted SaaS with a drag-and-drop survey builder, skip logic, and advanced reporting. Native integrations with Salesforce, Zendesk, Slack, and Intercom push responses straight into CRM and helpdesk workflows, while a REST API and webhooks enable custom automation across internal systems for HR, CX, and public-sector research.
Key benefits:
- Multi-channel distribution via web, mobile, tablet, SMS, and QR
- Multilingual surveys with RTL support for Hebrew and Arabic
- CRM and helpdesk integrations with Salesforce, Zendesk, Slack
- Advanced question types including matrix, ranking, and logic branching
- Automated reporting with real-time dashboards and exports
- Dedicated customer support tailored to enterprise deployments
SurveyLab is headquartered in Warsaw, Poland, founded in 2009 by 7 Points, and operates under full GDPR compliance with EU-based data processing. As a Polish-owned SaaS with more than 15 years in market, it is a sovereign European alternative to SurveyMonkey and Qualtrics for regulated industries and public administration.
Why choose SurveyLab over SurveyMonkey?
The decisive argument is data jurisdiction. SurveyMonkey is headquartered in the United States, which means personal data processed through it can be subject to non-EU legal regimes: the US CLOUD Act, FISA 702, or similar laws depending on the provider. After the 2020 Schrems II ruling, EU organisations must carry out a transfer impact assessment for every such data flow.
SurveyLab removes that overhead. As a Poland-based provider, it operates under EU GDPR, and data stays inside the EU/EEA by default. For regulated sectors such as health, public administration, and finance, that's not a nice-to-have but a requirement. For everyone else, it's concentration-risk insurance: you avoid depending on a single jurisdiction that can change the rules without warning.